2 publications
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Published Subscription
An Overview of Service Quality Offered by Interurban Transport Companies: Case of Vatican Travel Agency, YaoundeBy Pefela Gildas Nyugha, Fonkam Caleb Asobo, Censrehurd, Nyuydze Lawrence
Abstract: Abstract The problem of customer satisfaction in the interurban transport sector is complex and multifaceted. Addressing these issues will require a combination of investment in infrastructure, improvements in service quality, and the adoption of innovative technologies and business models. This research work is an explorative study design which focuses on the effects of quality services on customer satisfaction. The main objective of this study is to identify and examine the …
Published in International Journal of Town Planning and Management · Vol. 11, Issue 1, 2025 · pp. 37–52 Read article →
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Published Subscription
Evaluating Service Quality and Customer Satisfaction in Interurban Transport: A Case Study of Vatican Express, YaoundéBy Pefela Gildas Nyugha, Fonkam Caleb Asobo, Censrehurd, Zemoh Yannick Tangmoh, Kohtem Princewil Sambit
Abstract: Customer satisfaction and the viability of the business are greatly impacted by the quality of the services provided in interurban transportation. This study assesses the level of client satisfaction and the quality of service offered by Vatican Express, a significant interurban transport provider in Yaoundé, Cameroon. The study employed a mixed-method research approach, gathering qualitative insights through interviews and observations and quantitative data through user surveys. Tangibility, dependability, assurance, responsiveness, …
Published in International Journal of Housing and Human Settlement Planning · Vol. 11, Issue 1, 2025 · pp. 1–11 Read article →