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An Overview of Service Quality Offered by Interurban Transport Companies: Case of Vatican Travel Agency, YaoundeBy Pefela Gildas Nyugha, Fonkam Caleb Asobo, Censrehurd, Nyuydze Lawrence
Abstract: Abstract The problem of customer satisfaction in the interurban transport sector is complex and multifaceted. Addressing these issues will require a combination of investment in infrastructure, improvements in service quality, and the adoption of innovative technologies and business models. This research work is an explorative study design which focuses on the effects of quality services on customer satisfaction. The main objective of this study is to identify and examine the …
Published in International Journal of Town Planning and Management · Vol. 11, Issue 1, 2025 · pp. 37–52 Read article →