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By: Siddhi S. Tiwaskar and Mahesh Rameshwar Bangad.
1. Student, Department of Architecture, Dr. Bhanuben Nanavati College of Architecture for Women, Pune, Maharashtra, India
2. Associate Professor, Department of Architecture, Dr. Bhanuben Nanavati College of Architecture for Women, Pune, Maharashtra, India
User comfort in office spaces has been an increasing concern in recent times . The following research investigates the impact of interior design on the comfort of employees and users within banks in Maharashtra. The primary aim is to understand how the arrangement and design of interiors influence the well-being of both personnel and visitors. Through a comprehensive review of ten pertinent research papers and firsthand observations in various banks, this study gained valuable insights into the challenges faced by users and employees. Two meticulously designed bilingual questionnaires were administered – one for users and another for employees. The responses highlighted the importance of customizable workspaces, with 90% of employees favoring table-chair setups and 46.7% reporting frequent adjustments. Notably, 93% of employees believed that furniture layout significantly influences productivity. Among users, preferences for visiting times varied, emphasizing the importance of creating positive experiences during occasional visits. Atmosphere reviews revealed room for improvement, with 53.2% of users providing a neutral rating on a scale of 1 to 5. These findings provide a valuable foundation for targeted enhancements in interior design strategies within banking environments, ultimately enhancing the comfort and well-being of both employees and users.
Sustainable interior design, employee well-being, customer comfort, workplace ergonomics, biophilic design, bank layout
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Citation:
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