User comfort in office spaces has been an increasing concern in recent times . The following research investigates the impact of interior design on the comfort of employees and users within banks in Maharashtra. The primary aim is to understand how the arrangement and design of interiors influence the well-being of both personnel and visitors. Through a comprehensive review of ten pertinent research papers and firsthand observations in various banks, this study gained valuable insights into the challenges faced by users and employees. Two meticulously designed bilingual questionnaires were administered – one for users and another for employees. The responses highlighted the importance of customizable workspaces, with 90% of employees favoring table-chair setups and 46.7% reporting frequent adjustments. Notably, 93% of employees believed that furniture layout significantly influences productivity. Among users, preferences for visiting times varied, emphasizing the importance of creating positive experiences during occasional visits. Atmosphere reviews revealed room for improvement, with 53.2% of users providing a neutral rating on a scale of 1 to 5. These findings provide a valuable foundation for targeted enhancements in interior design strategies within banking environments, ultimately enhancing the comfort and well-being of both employees and users.

Sustainable interior design, employee well-being, customer comfort, workplace ergonomics, biophilic design, bank layout

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1. Rorong SV. The impact of physical work environment toward employee performance at PT. Bank Negara Indonesia Manado Regional Office. Journal EMBA: Journal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi. 2016 Mar 28;4(1).
2. Hansika WA, Amarathunga B. Impact of Office Design on Employees’ Productivity; A Case Study of Banking Organizations of North-Western Province in Sri Lanka. In: University of Sri Jayewardenepura, Sri Lanka, 13th International Conference on Business Management (ICBM) 2016 Dec 8.
3. Solomon Y. The Effect of Working Environment on Workers Performance: The Case of Dashen Bank in Addis Ababa (Doctoral dissertation, St. Mary’s University.
4. Rusli N. To Study the Relationship Between Bank Layout and Customer Satisfaction (Doctoral dissertation, UMP).
5. Efstathiou A. Design of office and bank furniture in the European Community in the 1980s in relation to society and culture. Annexe Thesis Digitization Project 2018 Block 20. 1994.
6. Colenberg S, Jylhä T, Arkesteijn M. The relationship between interior office space and employee health and well-being–a literature review. Building Research & Information. 2021 Apr 3;49(3):352–
7. Raj M, Bansal S. Customer satisfaction in banking sector-a case study of HDFC bank. International Journal of Research and Analytical Reviews. 2019;6(1):552–
8. Alharahsheh HH, Pius A. A review of key paradigms: Positivism Vs Interpretivism. Global Academic Journal of Humanities and Social Sciences. 2020 Feb;2(3):39–-43.
9. Brancati, Dawn. Social scientific research. 2018: 1–384.

User comfort in office spaces has been an increasing concern in recent times . The following research investigates the impact of interior design on the comfort of employees and users within banks in Maharashtra. The primary aim is to understand how the arrangement and design of interiors influence the well-being of both personnel and visitors. Through a comprehensive review of ten pertinent research papers and firsthand observations in various banks, this study gained valuable insights into the challenges faced by users and employees. Two meticulously designed bilingual questionnaires were administered – one for users and another for employees. The responses highlighted the importance of customizable workspaces, with 90% of employees favoring table-chair setups and 46.7% reporting frequent adjustments. Notably, 93% of employees believed that furniture layout significantly influences productivity. Among users, preferences for visiting times varied, emphasizing the importance of creating positive experiences during occasional visits. Atmosphere reviews revealed room for improvement, with 53.2% of users providing a neutral rating on a scale of 1 to 5. These findings provide a valuable foundation for targeted enhancements in interior design strategies within banking environments, ultimately enhancing the comfort and well-being of both employees and users.

Sustainable interior design, employee well-being, customer comfort, workplace ergonomics, biophilic design, bank layout

🔒 This is a subscription article

Full text is available to subscribers and institutional members. Please choose an option below to access it.

1. Rorong SV. The impact of physical work environment toward employee performance at PT. Bank Negara Indonesia Manado Regional Office. Journal EMBA: Journal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi. 2016 Mar 28;4(1).
2. Hansika WA, Amarathunga B. Impact of Office Design on Employees’ Productivity; A Case Study of Banking Organizations of North-Western Province in Sri Lanka. In: University of Sri Jayewardenepura, Sri Lanka, 13th International Conference on Business Management (ICBM) 2016 Dec 8.
3. Solomon Y. The Effect of Working Environment on Workers Performance: The Case of Dashen Bank in Addis Ababa (Doctoral dissertation, St. Mary’s University.
4. Rusli N. To Study the Relationship Between Bank Layout and Customer Satisfaction (Doctoral dissertation, UMP).
5. Efstathiou A. Design of office and bank furniture in the European Community in the 1980s in relation to society and culture. Annexe Thesis Digitization Project 2018 Block 20. 1994.
6. Colenberg S, Jylhä T, Arkesteijn M. The relationship between interior office space and employee health and well-being–a literature review. Building Research & Information. 2021 Apr 3;49(3):352–
7. Raj M, Bansal S. Customer satisfaction in banking sector-a case study of HDFC bank. International Journal of Research and Analytical Reviews. 2019;6(1):552–
8. Alharahsheh HH, Pius A. A review of key paradigms: Positivism Vs Interpretivism. Global Academic Journal of Humanities and Social Sciences. 2020 Feb;2(3):39–-43.
9. Brancati, Dawn. Social scientific research. 2018: 1–384.