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By: Bhargav Chebrolu.
MS SCM, The University of Texas at Dallas
Dallas, USA
Abstract—Rapid urban growth and the steady rise in the number of vehicles have made congestion at highway toll plazas a persistent and costly problem. Long queues at toll booths not only waste travelers’ time but also increase fuel consumption, air pollution, and overall operating costs of the transport system. Traditional manual toll collection methods contribute significantly to these delays, as vehicles are required to stop for cash or card-based transactions. To address these challenges, Intelligent Transportation Systems (ITS), particularly Radio Frequency Identification (RFID)–based Electronic Toll Collection (ETC), have gained widespread attention.
This study evaluates the real-world performance of an RFID-based toll collection system at the Ban Toll Plaza on the Jammu–Udhampur Highway (NH-14) in India. The analysis focuses on peak traffic periods, representing the most congested operating conditions. Vehicle halt times under manual tolling were measured through on-site observations and automated sensors over a 30-day period, while RFID transaction data were obtained from comparable toll plazas with established ETC systems. Statistical techniques, including paired t-tests and queuing theory models, were used to assess differences in processing time, queue length, and delay between manual and RFID systems.
The results clearly demonstrate the advantages of RFID implementation. Average vehicle halt time dropped from 43.2 seconds under manual toll collection to just 3.4 seconds with RFID, reflecting a 92.1% improvement in processing efficiency. Queue lengths and waiting times were also dramatically reduced, with peak-hour queues shrinking from about 20 vehicles to only 4 vehicles. These operational improvements led to notable environmental benefits, including annual fuel savings of more than 58,000 liters and a reduction of approximately 142 metric tons of carbon dioxide emissions. From an economic perspective, the system showed strong viability, achieving a benefit–cost ratio greater than 7:1 and recovering implementation costs within six months.
Overall, the study shows that RFID-based electronic toll collection can significantly improve traffic flow, reduce environmental impacts, and deliver substantial economic benefits. Despite minor challenges such as occasional tag read failures, the findings strongly support wider adoption of RFID tolling as a practical and sustainable solution for modern highway transportation systems.
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Citation:
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